Telehealth: Throughout this global pandemic, a very difficult period of time in the world, Jubilee
House has continued to provide mental health services for our community through the use of
telehealth counseling. We are pleased to be able to continue providing these video/audio and
phone sessions for our clients that still need or desire this mode of therapy. Telehealth services
avoid all risk factors for the contraction and spread of covid-19 and it’s variants, it provides an
excellent platform for face-to-face, virtual communication without cumbersome masks, and is
confidential. Phone calls, while not face-to-face, can still provide a very therapeutic mode of
communication between counselor and client, and have been beneficial to many people.
Face to Face – Outside: During summer and fall months, as weather permits, Jubilee House
continues to provide outside, face-to-face counseling venue in the form of a privately located tent
placed behind the building. This is currently used for cases that are deemed necessary for in-
person services and where a person may feel uncomfortable meeting inside. Seating is distanced
more than 6 feet apart. Masks are worn or not worn as deemed necessary to meet both clients’
and counselors’ unique situations and comfort levels.
Face to Face – Inside: Our main facility is now open for face-to-face counseling sessions for our
counselors and staff at Jubilee House that feel comfortable with this work choice. We value the
work we do in the sacred spaces between client and counselors in our comfortable environment.
Masks are required for entrance to the building and waiting room areas. Once a client/s are in
private counseling rooms with their individual counselors, all parties can discuss how to proceed
with mask wearing and comfort levels/vaccination status, etc. We want everyone to feel
comfortable and safe to provide the best environment for growth and healing.
Note: This policy may be subject to change in the event that the Delta variant or any other
developing variant becomes more widely spread in our area. Multiple scientific findings have
shown that while proximity is a factor in the spread of covid-19, equally important and implicated
for the spread of this virus is the environment (inside vs outside), combined with the amount of
time spent in an enclosed environment. The nature of counseling is that it takes place in an
enclosed space, indoors, for an extended period of time. All of these factors make this activity, as
it has previously been practiced, higher risk. As such, clients will be asked to sign a face-face
informed consent prior to receiving counseling.
Please do not hesitate to contact Jubilee House with any questions or concerns. In these times of
high anxiety and uncertainty, we want to help and walk alongside anyone in need of our services.